Chester Playhouse Ticket Policy

Event Cancellations, Ticket Refunds and Exchanges

In the event that a performance is cancelled for any reason, tickets will be eligible for a full refund. Please call our Box Office at 902-275-3933 to arrange for a refund. The original method of payment must be used.

If you are unable to attend a Chester Playhouse show, we will exchange your tickets for another show or issue a credit to your account for the original ticket price. If an exchange is made for a show of a different value an adjustment will be required.

Notification for ticket exchanges and returns must take place by noon on the day of the performance. No exchanges or account credits will be issued for a performance that has already taken place.

Accessibility

The Chester Playhouse is presently accessible to all customers on our main floor, including the lobby reception area, theatre and an accessible washroom. We also welcome service animals to any part of the premises that is open to the public.

Please visit or call our Box Office at 902-275-3933 to speak with our Front of House Manager regarding specific needs you have.

Children visiting the Playhouse

For family performances and those specifically for children, infants under the age of 1 year will be admitted to the auditorium free of charge, as long as Infants do not occupy a seat but will remain in their parent’s arms. For adult performances, all patrons, including infants over the age of 1 year, are to have their own ticket and seat.

Not all performances are equally suitable for children. We will highlight any show which is suitable for all ages. We encourage parents and caregivers to also inquire in advance. If you are unsure if a show is considered a family or adult performance, please call the Box Office at 902-275-3933.

Box Office Hours

On performance days, the Box Office opens 2 hours prior to showtime. During performance evenings, the Box Office is open until the end of the intermission.

Audience Ages

Children are those 12 and under.
Youth are those 18 and under.
Seniors are those 65 and up.
Students are those with a valid Student I.D.

Contact Information

22 Pleasant Street
Chester NS
B0J 1J0

For any other questions please call us at 902-275-3933 or email us at boxoffice@chesterplayhouse.ca